This Privacy Policy explains how The Skin Games LLC (“The Skin Games,” “TSG,” “we,” “us,” or “our”) collects, uses, shares, and protects personal data when you interact with Beauty Bot — our AI-powered chat assistant available through our website, social media messaging channels, and SMS. Please read this policy carefully before using Beauty Bot.
01
Introduction & Scope
The Skin Games LLC is a professional esthetics competition and education platform dedicated to advancing the careers of licensed estheticians. Beauty Bot is an AI-powered conversational assistant we operate to help users learn about our programs, events, products, and services.
This policy applies to all personal data collected when you:
- Send a message to Beauty Bot via Instagram Direct, Facebook Messenger, SMS, or our website chat widget
- Interact with any automated flow or sequence powered by Beauty Bot
- Submit information through any Beauty Bot-linked form or landing page
By interacting with Beauty Bot, you agree to the collection and use of your information as described in this policy.
02
Information We Collect
Information You Provide Directly
- Your name and any other personal details you share during a conversation
- Email address or phone number, if you submit them via opt-in forms or during chat
- Questions, comments, and responses you send to Beauty Bot
- Skin concerns, product preferences, or professional details (e.g., esthetician license status) you voluntarily share
- Purchase or enrollment inquiries, including interest in specific events, programs, or products
Information We Collect Automatically
- Platform identifiers — such as your Instagram or Facebook user ID — when you message us through those channels
- Message timestamps and conversation metadata
- Device type, operating system, and browser information if you interact via our website chat widget
- Approximate location derived from your IP address (typically city-level)
- Usage data such as which flows or content you engaged with
Information We Receive from Third-Party Platforms
- Your public profile name and profile picture from Instagram or Facebook when you initiate a DM conversation
- Messaging channel data provided by Meta Platforms (Instagram Graph API, Messenger) and Twilio (SMS)
A note on sensitive informationBeauty Bot may engage in conversations about skincare, skin conditions, and professional esthetics topics. Please do not share highly sensitive personal health records unless directly relevant to a question. We do not store health records and we are not a healthcare provider.
03
How We Use Your Information
We use the information we collect to:
- Operate and improve Beauty Bot and respond to your questions and requests
- Process AI conversations through our platform and third-party AI providers
- Send follow-up information, resources, or offers that are relevant to your inquiry
- Enroll you in SMS or email sequences you have opted into (e.g., skincare challenges or product education series)
- Facilitate purchases, event registrations, or membership enrollments you initiate through Beauty Bot
- Improve our products, content, and services based on aggregated conversation trends
- Protect against fraud, abuse, and security incidents
- Comply with applicable legal obligations
We do not sell your personal data to third parties for advertising purposes.
04
AI Processing Transparency
Beauty Bot is powered by artificial intelligence. Here is what that means for your data:
- Conversations with Beauty Bot are processed by AI language models, including those provided by Anthropic (Claude). These models generate responses in real time based on the message you send and the context of your conversation.
- We operate under enterprise-level agreements with our AI providers that restrict them from using your conversation data to train their publicly available models.
- Beauty Bot does not make legally binding decisions on behalf of The Skin Games. For purchases, enrollments, or other transactions, a human team member or a clearly labeled checkout process completes the transaction.
- Conversation data is retained and may be reviewed by our team to improve response quality and ensure accuracy of information shared.
If you have questions about a specific response Beauty Bot gave you, contact us directly at the address below.
05
Data Sharing & Third Parties
We share personal data only with service providers that help us operate Beauty Bot and deliver our services. All third-party providers are required to handle data securely and only for the purposes we specify.
| Provider | Purpose | Location |
|---|---|---|
| Anthropic | AI language model (Claude) powering Beauty Bot conversations | United States |
| OneGlimpse B.V. | Chatbot platform infrastructure and conversation management | Netherlands / EU |
| Meta Platforms | Instagram DM and Facebook Messenger channel delivery | United States / EU |
| Twilio | SMS message delivery | United States |
| Stripe | Payment processing for purchases made via Beauty Bot | United States / EU |
| Email / SMS platform | Delivery of follow-up sequences and marketing communications | United States |
We may also disclose personal data if required by law, court order, or to protect the rights and safety of The Skin Games, our users, or the public.
In the event of a merger, acquisition, or sale of business assets, personal data may be transferred as part of that transaction, subject to appropriate protections.
06
Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, including providing our services, complying with legal obligations, and resolving disputes.
- Conversation data: retained for up to 3 years from the date of your last interaction, unless you request deletion earlier
- Contact and marketing data: retained until you unsubscribe or request deletion
- Financial and transaction records: retained for 7 years in accordance with applicable accounting and tax requirements
- Server logs and security data: typically up to 12 months
To request early deletion of your data, contact us at the address in Section 14.
07
Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Delete your personal data, subject to legal limits
- Opt out of marketing communications at any time
- Withdraw consent for any processing based on consent, without affecting prior lawful processing
To exercise any of these rights, email us at [email protected] with “Privacy Request” in the subject line. We will respond within 30 days.
08
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including:
- Right to Know what personal information we collect, use, and disclose
- Right to Delete personal information we hold about you, subject to legal exceptions
- Right to Correct inaccurate personal information
- Right to Opt Out of the sale or sharing of personal information — we do not sell or share personal information for cross-context behavioral advertising
- Right to Non-Discrimination for exercising your CCPA/CPRA rights
To submit a California privacy request, email [email protected] with the subject line “CPRA Request.” We will verify your identity before fulfilling the request.
09
Children
Beauty Bot and The Skin Games’ services are intended for adults (18+) and licensed or student esthetics professionals. We do not knowingly collect personal data from anyone under the age of 16. If we learn that we have inadvertently collected such data, we will delete it promptly. If you believe a minor has provided personal data to us, please contact us at [email protected].
10
Cookies & Tracking
When you interact with Beauty Bot through our website, we and our third-party providers may use cookies and similar technologies for the following purposes:
- Essential: Authentication, session management, and security — required for the chat widget to function
- Functional: Remembering preferences and conversation context within a session
- Analytics: Understanding how users engage with Beauty Bot to improve the experience (with your consent where required)
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the chat widget.
11
Security
We take reasonable technical and organizational measures to protect your personal data, including encryption in transit (TLS), access controls, and regular security reviews. No system is completely secure. If we become aware of a data breach that may affect your rights, we will notify you and any applicable regulatory authority as required by law.
12
Marketing Communications
If you opt into an SMS sequence, email list, or promotional flow through Beauty Bot, you may receive marketing messages about our events, competitions, products, and educational programs.
- SMS: Reply STOP at any time to unsubscribe. Message and data rates may apply.
- Email: Every marketing email includes an unsubscribe link. You can also email us to opt out.
Opting out of marketing will not affect service-related communications (e.g., order confirmations or event reminders tied to a registration you completed).
13
Changes to This Policy
We may update this Privacy Policy from time to time. For material changes, we will provide notice via email or through Beauty Bot before the changes take effect. For minor updates, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
14
Contact Us
For privacy questions, data requests, or concerns about Beauty Bot, please reach out:
- Email: [email protected]
- Mail: The Skin Games LLC, 1630 Oakland Rd, Ste A114San Jose, California, 95131
- Website: www.theskingames.com
We will respond to all privacy inquiries within 30 days.